Shipping

Rates:

We currently offer free shipping within Canada and the U.S. via Canada Post.

Shipping outside of North America is subject to a $25.00 CAD flat rate fee via DHL. 

Processing Times:

All orders will be processed within 1 - 2 business days, Monday through Friday, excluding holidays.

Tracking:

Within North America:
Orders can be tracked by visiting www.canadapost.ca and entering your tracking number, which will be provided in your confirmation email.

Outside of North America:
Orders can be tracked via the DHL website. 

Pick Up in Store:

At checkout customers may select the "pick up in store" option to pick up their purchases in store directly.  Please wait for a pick up confirmation email before you come in, and have your order number and I.D. ready.

Returns and Exchanges:

Minutiae.ca or shipped from store merchandise may be returned or exchanged with original receipts within 7 days of receiving the package. All returned merchandise will be refunded in the original form of payment. Merchandise can be mailed to the store or brought in person. Please note that Minutiae is not responsible for shipping costs back to the store for refund or exchange. For more information on how to process an online return through mail please see below.

 

How to process an online return through mail:

You may return your purchase within 7 days of receiving it. This means you must mail it back to us within 7 days of receiving it. You are not responsible for shipping time or delays. You must obtain an RA (Return Authorization) number before shipping your returned order back to us. We do not provide a return label and you are responsible for return shipping costs.

All returned items must be in their original condition: unworn, unwashed, not altered in any way and not damaged. Any returns worn, washed, damaged, or not in their original condition, will be rejected. Returns made in the appropriate time frame will be inspected for approval, and you will be notified once the refund has been processed. Please allow up to 10 days for refunds to be processed.

Follow these steps if you would like to make a return:

1. Email info@minutiae.ca with the following information to obtain an RA number:

  • Full name.
  • Telephone number.
  • Address.
  • Order number.
  • Item(s) returning.
  • Reasons for return.

2.  Place item(s) in a secure shipping container, clearly identifying your name, the store address,  and your RA number. 

3.  Email info@minutiae.ca the Tracking number of the returning package. 

4.  Make sure that there are no other shipping or tracking labels attached to your package.

5.  Use a trackable and insured shipping method with signature option. We cannot accept COD returns OR returns without RA number and they will be refused upon delivery.

6.  Mail your return to:        

MINUTIAE BOUTIQUE
2515 YONGE STREET
TORONTO, ONTARIO
M4P2H9       

 

*PLEASE NOTE: All sale items and accessories are final sale and are not qualified for any exchanges or refund.

*PLEASE NOTE: MINUTIAE is not responsible for any returns that are lost or stolen while in transit.

 

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